Privacy Policy
Elevate Home Specialists
Effective Date: May 16, 2026
This Privacy Policy describes how Elevate Home Specialists ("Company," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at callelevate.com, submit a form on our website, opt into our SMS messaging program, or otherwise interact with our services.
1. Information We Collect
We collect the following categories of personal information:
Information You Provide Directly.
• Name, mailing address, email address, and phone number, including mobile phone number
• Information about your home or property relevant to HVAC services, such as system type, age, and service history
• Communications and inquiries you send to us through our website, chat widget, forms, email, or phone
• Electronic signatures and form submissions, including those associated with our Lifetime Comfort Shield program and membership enrollments
• Payment information when you make a purchase or pay an invoice (processed through our third-party payment processor; we do not store full payment card numbers)
Information Collected Automatically.
• IP address, browser type, operating system, and device information
• Pages you visit on our website, the time and date of your visit, and referring website
• Cookies and similar tracking technologies (see Section 6 below)
Information from Third Parties.
• Lead information from advertising platforms such as Google Local Services Ads, Facebook Lead Ads, Angi, and HomeAdvisor
• Service history and customer records from our field service software
2. How We Use Your Information
We use your personal information for the following purposes:
• To respond to your inquiries, schedule appointments, and provide HVAC services
• To send you SMS messages, including appointment confirmations, reminders, service updates, follow-ups, and promotional offers, when you have opted in
• To send you emails related to your service, account, or marketing communications you have elected to receive
• To process payments and manage your account
• To administer our Lifetime Comfort Shield program and membership programs
• To request reviews and feedback
• To improve our website, services, and customer experience
• To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others
3. SMS Program and Mobile Information
No Sharing of Mobile Information for Third-Party Marketing. Mobile phone numbers and SMS opt-in consent collected through our website, chat widget, or other channels are not shared with third parties or affiliates for marketing or promotional purposes. This information is used only to operate our SMS messaging program and to provide the services you have requested.
We may share mobile information with service providers solely to deliver SMS messages on our behalf, such as our SMS messaging platform, telecommunications carriers, and SMS aggregators. These providers are bound by contractual obligations to use the information only to deliver our messages and not for their own marketing.
For full details on our SMS program, including how to opt out, please see Section 6 of our Terms of Service.
4. How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers. We share information with third-party service providers who help us operate our business, including:
• Field service management software (for scheduling, dispatch, and invoicing)
• Customer relationship management (CRM) and marketing automation platforms
• SMS and email delivery providers
• Payment processors
• Website hosting and analytics providers
• Cloud storage and data backup providers
Legal Requirements. We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or respond to a government request.
Business Transfers. If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
With Your Consent. We may share your information for other purposes when you have given us your consent.
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to provide our services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. Customer service records and warranty information may be retained for the duration of the applicable warranty or membership program plus any additional period required by law. SMS opt-in records are retained for at least four years after the last message sent, to comply with applicable regulations.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to recognize you when you visit, remember your preferences, and analyze how the website is used. We use:
• Essential cookies that are necessary for the website to function
• Analytics cookies that help us understand how visitors use the website (such as Google Analytics)
• Marketing cookies that help us measure the effectiveness of our advertising
You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your state of residence, you may have the following rights with respect to your personal information:
• The right to know what personal information we collect about you and how we use it
• The right to request a copy of your personal information
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information, subject to certain exceptions
• The right to opt out of certain marketing communications
To exercise any of these rights, contact us using the information in Section 12. We will respond to your request within the timeframe required by applicable law. We will not discriminate against you for exercising these rights.
Marketing Opt-Out. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email. You may opt out of SMS marketing messages by texting "STOP" as described in our Terms of Service. Even if you opt out of marketing communications, we may still send you transactional messages related to your account, appointments, or services.
9. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us using the information in Section 12.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page. If we make material changes, we will provide additional notice as required by law. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us at:
• Elevate Home Specialists
• 204 Junaluska Way, Greenville, SC 29609
• Phone: 864-552-1123
• Email: Office@callelevate.com